Privacy Policy

1. Introduction

Firecase ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud sandbox platform and related services.

2. Information We Collect

Account Information

When you create an account, we collect your email address, name, and authentication credentials. If you sign up using OAuth providers (Google, GitHub, Microsoft), we receive basic profile information from those services.

Usage Data

We collect information about how you use our services, including instance creation, VM usage, API calls, and resource consumption. This helps us improve our platform and provide accurate billing.

Technical Data

We automatically collect certain technical information, including IP addresses, browser type, device information, and access times. We use this for security, analytics, and service optimization.

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send technical notices, updates, and security alerts
• To respond to your comments, questions, and support requests
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and abuse

4. Data Storage and Security

Your instance data is stored in encrypted object storage. We use industry-standard security measures including TLS encryption in transit, encryption at rest, and hardware-level VM isolation using Firecracker microVMs.

We retain your data for as long as your account is active or as needed to provide services. You can delete your instances and account data at any time through the dashboard.

5. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our platform (cloud infrastructure, payment processing)
• Law enforcement when required by law or to protect our rights
• Other parties with your consent

6. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies. You can configure your browser to refuse cookies, but this may limit your ability to use our services.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@firecase.ai.